Frequently Asked Questions

Everything you need to know about bringing nature into your home.

What materials are used in Truly Earthy products?

We prioritize sustainability by using natural, ethically sourced materials such as reclaimed wood, organic cotton, artisanal ceramics, and biodegradable fibers to ensure every piece is as kind to the planet as it is beautiful.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.

What is your return policy for home decor items?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or handcrafted furniture may have specific return restrictions.

Are your handmade products unique?

Yes! Because many of our items are handcrafted by artisans, slight variations in color, texture, and grain are expected. These unique characteristics are a testament to the authentic craftsmanship of Truly Earthy pieces.

How can I track my order?

Once your order leaves our warehouse, we will send an email with a direct link to the carrier's tracking page. You can also log in to your account on our website to view your order status.